Can other people access my account?

No. You are given a unique login name and password to access your company's information. Different tiers of access can also be granted depending on your company's individual needs.



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How many vehicles can I track at one time?

A lot. The number of vehicles you can track at once is unlimited. FoxTrax™ can provide you with the service you want whether you have one tracking device or hundreds.

Depending on your computer and web browser you will probably not want to display more than 500 to 1000 vehicles on the map at one time.



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Can I track my vehicles anywhere?

Well, almost. FoxTrax™ sells two categories of tracking devices. Each option works a little differently.

The least expensive option is phone-based tracking. Most of these tracking solutions run on the Nextel network. This GPS tracking option will work fine wherever there is Nextel coverage. When there is not Nextel coverage the FoxTrax™ tracking software will store points until it gets access to the network. It then sends the points to our servers. The phone can store a few months worth of data in it's memory at a reasonably short reporting interval.

Your other option is to go with a dedicated tracker that runs on any GSM network. AT&T and T-Mobile both have GSM networks and the coverage is more expansive than Nextel's.

None of the devices are going to do very well in extremely remote areas.



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Where should I place the GPS tracking device?

All GPS tracking devices require a clear path to satellite signals. We recommend placing your GPS tracker in an area of your car within view of a window. The GPS tracker will have poor reception if you are in an airplane, a metal building, underground or in some large parking structures.



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Can vehicle tracking reduce our paperwork?

Absolutely! Vehicle tracking can dramatically reduce the amount of time your employee spends filling out paperwork. Our reports and scheduling system tracks mileage and appointments automatically for your drivers. You can service more customers, reduce expenses and increase customer service with FoxTrax™.



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Can I use FoxTrax™ for scheduling to reduce mileage?

Scheduling and rerouting is easy with FoxTrax™! Now you will always know "who's the closest" when you need to make a dispatching decision. FoxTrax™ will help you to assign jobs to the right person based on a variety of factors, including job priority, worker skill sets and transit time to the customer or between jobs.



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How do I stop unauthorized driving?

Some vehicle tracking companies will tell you that an expensive, built-in system is tamper-proof and will catch unauthorized driving. The truth is that any vehicle tracking system can be disabled. Putting foil over the antenna or pulling the power from the unit are two of the most common techniques.

The only proven approach involves a little management effort:

  1. Write down the odometer reading and the date when you start tracking your vehicles. You will need to do this periodically.
  2. Make sure that your employees are tracking during business hours. Looking at the map and routes periodically during the week and calling employees to make sure they are tracking will get the job done. You don't have to worry about making the tracker run during off hours, the odometer will tell you the story.
  3. When you next have access to the odometer run a report for that employee during the week and compare the mileage from the report to the mileage from the odometer. If there is a large discrepancy the driver has been turning off the tracker. Ask him to explain the mileage discrepancy.
  4. Record the new odometer reading and date and start the process again.

Continue this process diligently for two or three months. Once the employees realize that they cannot game the system they will stop the unauthorized driving.



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How do I stop drivers from tampering with the GPS tracking devices?

There are a few different tactics depending on what's going on.

  • Hide an extra device in the vehicle. If the device the driver knows about "doesn't work" and the hidden device does you have a pretty good idea that something is going on.
  • If things just don't seem to add up write down and match odometer readings to mileage reported by the tracker. This will help you figure out whether the device is being turned off or otherwise disabled.
  • Drive the same route yourself with the same device. See if there are reporting gaps due to lack of coverage, canyons, mountains, or other obstructions.